From Operations to Risk Management: The Story of Milos and Z Omni’s Fight Against Fraud

Today we have the pleasure of interviewing Milos, a Team Leader in the Risk and Fraud department at Z Omni Serve Marketing. With a background in Operations and a passion for investigation, Milos has quickly become an asset to the company. In this interview, we will delve into Milos’s career journey at Z Omni, explore the challenges and rewards of their current role, and gain insights into the world of Risk and Fraud Management.
1) How did your journey at Z Omni Serve Marketing begin? What attracted you to join the company in the first place?

I was looking for opportunities in iGaming and knowing my strengths, the position of Operations Executive in Z Omni looked like a great chance for career reorientation. Under amazing guidance of my superiors and surrounded by fellow friendly peers always eager to help, my previous experience allowed me to be a quick fit into the team and to rapidly advance and grow as part of the team.

2) Can you describe your transition from the Operations department to your current role as a Team Leader in the newly formed Risk and Fraud sector? What were the key challenges and learnings during this transition?

This transition between the Operations department to my current role came quite naturally and easily, as I have proven to be quite gifted and motivated for all tasks that involved fraudulent activities our users attempt. On an average day, I would make sure all my tasks are done, and I would spend excessive free time trying to understand and monitor stuff that seemed “out of place”. Motivation, hard work and plenty of available data allowed me to advance my skills and everyone noticed the results I started delivering.

3) How does your current position differ from your previous position in the Operations sector?

Work in operations was different because we had to make sure everything was functioning properly, and our products and brands were serving their intended purpose. While resolving possible issues, we would run across evidence or reports of suspicious activity and we would pass these reports along to the RF department, while only superficially dabbling into the case itself. Now in Risk and Fraud, I must make sure that these cases are properly handled, marked, resolved and cataloged.

4) What are the primary responsibilities and objectives of your team in managing risk and fraud prevention within the company?

Our main responsibilities are monitoring of customer’s activity to protect the legal and financial status of the company, while maintaining a safe and friendly environment for our customers.

5) How does your team collaborate with other departments within Z Omni Serve Marketing to ensure the company’s overall security and compliance?

Our team is like the silent guardian of the daily business flow. The Operations team reports anything suspicious to us, while Customer Support often consults us about irregularities they face while dealing with customers’ business. We also have a close collaboration with the KYC team, while our responsibility and reporting go to the Legal department. Occasionally we ask the Backoffice team for some assistance, or they ask us, it goes both ways.

6) What are some of the most rewarding aspects of your current role? What do you enjoy most about leading your team?

I love the small intricacies of my current role. Investigations can be very fun, having both psychological moments of understanding the person behind the problem, and understanding the system itself. What I enjoy the most about leading my team is the ease of communication and mutual understanding we have built.

7) What advice would you give to someone who is aspiring to become a Team Leader or a Risk Management professional?

Be fair, be persistent, and understanding to your team. Fight for their wellbeing while upholding expectations of your position and requirements of your job. Intelligence or hard work only are not enough on their own if you want to work in this profession. You must possess both, while being persistent and willing to constantly improve yourself.

8) What are some of your hobbies and interests outside of work? How do you maintain a healthy work- life balance?

Traveling, gaming and music. If I have my headphones on, you know I am working on a hard-to- understand case. Connecting all the dots behind a potential issue goes easier with music, at least for me. Outside of the work hours, positions in the RF team are not stressful, so I just make sure I get a good rest between shifts.

9) What is your proudest accomplishment, either personally or professionally?

I believe I have a lot to brag about, but my personal favorites involve running, working in media and event management, and resolving some hard cases as part of Z Omni.

10) What is your favorite thing about working at Z Omni Serve Marketing? What makes the company culture unique?

Z Omni is carried by its young spirit. My favorite thing about working here is the great relationships I’ve built with my peers, and the respect I get for my work. My efforts were noticed and rewarded, which was a huge plus in my books.

11) What are your career goals for the future?

I would like to improve my skills first, then I will think about career advancement.

12) What is one piece of advice you would give to your younger self?

Don’t hold onto things that aren’t working out so hard, there is a lot of value in dynamic and change.

13) Is there anything else you would like to share with our readers about your experience at Z Omni Serve Marketing?

Come join our team.

Future of Z Omni Serve Marketing

Milos’s journey at Z Omni Serve Marketing is a testament to the company’s commitment to fostering talent and promoting from within. His dedication, hard work, and passion for his work have not only helped him advance his career which contributed significantly to the company’s success. Through his leadership and expertise, Milos and his team play a crucial role in safeguarding the company and its customers. As Milos continues to grow and develop in his role, we can expect to see even greater contributions to the future of Z Omni Serve Marketing.
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